Help Pay For Me ("we," "our," or "us") operates the website helppayforme.com (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our digital payment services for Chinese platforms and applications.
2. Information We Collect
2.1 Personal Information
We may collect personally identifiable information that you provide directly to us, including:
Name and contact information (email address, phone number)
Payment information (credit card details, PayPal information)
Account credentials for services you want us to access (when necessary for service completion)
Communication records and support inquiries
2.2 Transaction Information
Details about Chinese digital services you want to purchase
Transaction amounts and payment methods
Service delivery confirmations and receipts
2.3 Technical Information
IP address and browser information
Device information and operating system
Website usage data and analytics
Cookies and similar tracking technologies
2.4 Third-Party Service Data
Information from payment processors (PayPal, Intasend)
Data from authentication providers
Analytics data from service providers
3. How We Use Your Information
We use the collected information for the following purposes:
3.1 Service Delivery
Processing payments for Chinese digital services
Completing transactions on Chinese platforms on your behalf
Providing customer support and service updates
Verifying your identity for security purposes
3.2 Business Operations
Improving our website and services
Analyzing usage patterns and service performance
Communicating about service updates and promotions
Complying with legal obligations
3.3 Security and Fraud Prevention
Detecting and preventing fraudulent transactions
Securing your account and personal information
Monitoring for suspicious activities
4. Information Sharing and Disclosure
4.1 Service Providers
We may share your information with trusted third-party service providers:
Payment Processors: PayPal, Intasend for secure payment processing
Analytics Providers: For website performance analysis
Customer Support: Tidio chat service for customer assistance
Chinese Platform Partners: Only necessary transaction details to complete purchases
4.2 Legal Requirements
We may disclose your information if required by law or to:
Comply with legal processes or government requests
Protect our rights, property, or safety
Prevent fraud or security threats
Enforce our terms of service
4.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information:
Encryption of sensitive data during transmission
Secure servers and database protection
Regular security audits and updates
Limited access to personal information on a need-to-know basis
Secure payment processing through certified providers
6. International Data Transfers
As our service involves transactions with Chinese platforms, your information may be transferred to and processed in:
China (for completing transactions on Chinese platforms)
Countries where our service providers operate
Jurisdictions with adequate data protection standards
We ensure appropriate safeguards are in place for international transfers.
7. Data Retention
We retain your personal information for as long as necessary to:
Provide our services to you
Comply with legal obligations
Resolve disputes and enforce agreements
Maintain business records as required by law
Transaction records are typically retained for 7 years for accounting and legal purposes.
8. Your Rights and Choices
Depending on your location, you may have the following rights:
8.1 Access and Portability
Request access to your personal information
Receive a copy of your data in a portable format
8.2 Correction and Deletion
Request correction of inaccurate information
Request deletion of your personal information (subject to legal requirements)
8.3 Processing Limitations
Object to certain processing activities
Withdraw consent where processing is based on consent
Request restriction of processing in certain circumstances
8.4 Marketing Communications
Opt-out of marketing emails and communications
Update your communication preferences
To exercise these rights, please contact us at [support email].
9. Cookies and Tracking
Our website uses cookies and similar technologies to:
We encourage you to review their privacy policies.
11. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.
12. Regional Compliance
12.1 GDPR (European Union)
For EU residents, we comply with the General Data Protection Regulation (GDPR) and provide additional rights as outlined in Section 8.
12.2 CCPA (California)
For California residents, we comply with the California Consumer Privacy Act (CCPA) and provide rights to know, delete, and opt-out of the sale of personal information.
12.3 Other Jurisdictions
We strive to comply with applicable privacy laws in all jurisdictions where we operate.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:
Posting the updated policy on our website
Sending email notifications for significant changes
Updating the "Last Updated" date at the top of this policy
14. Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
For data protection inquiries specifically, you may also contact our Data Protection Officer at dpo@helppayforme.com.
15. Dispute Resolution
For privacy-related disputes, we encourage you to first contact us directly. If you are not satisfied with our response, you may have the right to lodge a complaint with your local data protection authority.