Refund Policy Last Updated: June 25, 2025
1. Overview This Refund Policy explains the circumstances under which Help Pay For Me may provide refunds for our digital payment facilitation services. Due to the nature of digital services and our role as an intermediary for Chinese platform transactions, refunds are limited and subject to specific conditions outlined below.
By using our services, you acknowledge and agree to the terms of this Refund Policy, which forms part of our Terms of Service.
2. General Refund Principles Important: Digital services are generally non-refundable once successfully delivered to your specified Chinese platform account. This policy protects both our service and prevents abuse of digital goods.
2.1 Non-Refundable Items Successfully delivered digital services, subscriptions, or virtual goods Service fees and processing charges Third-party payment processor fees (PayPal, Intasend fees) Currency conversion charges Transactions completed due to user-provided incorrect information Services purchased and used on Chinese platforms 2.2 Potentially Refundable Situations Service delivery failure due to technical issues on our end Duplicate charges for the same transaction Unauthorized transactions (subject to investigation) Chinese platform permanently unavailable or discontinued Service cancellation before processing begins 3. Refund Eligibility Criteria 3.1 Service Delivery Failure You may be eligible for a refund if we are unable to deliver your requested service due to:
Technical failures on our payment processing system Inability to access the specified Chinese platform for extended periods Service discontinuation by the Chinese platform before delivery Our inability to complete the transaction despite multiple attempts 3.2 User Error Exclusions Refunds will NOT be provided for:
Incorrect account information provided by the user User account issues on Chinese platforms (banned, suspended, etc.) Misunderstanding of service features or limitations Change of mind after successful delivery Dissatisfaction with the Chinese platform's service quality Regional restrictions discovered after purchase 3.3 Time Limitations Refund requests must be submitted within 7 days of the original transaction Requests submitted after 7 days will not be considered The 7-day period begins from the transaction completion date, not the delivery date 4. Refund Process and Timeline 4.1 How to Request a Refund Contact our support team through the live chat on our website or at info@helppayforme.com or helppayforme@gmail.com within 7 days of your transaction Provide your transaction ID and detailed explanation of the issue Include any relevant screenshots or documentation Allow our team to investigate and attempt resolution Await our decision and refund processing if approved 4.2 Required Information Your refund request must include:
Full name and email address used for the transaction Transaction ID or order number Date and amount of the transaction Detailed description of the issue Screenshots or evidence supporting your claim Chinese platform account details (if relevant) 4.3 Investigation Process Initial Review: 1-2 business days to acknowledge and begin investigationInvestigation Period: 3-7 business days to review and verify the claimDecision Notification: You'll receive our decision within 7 business daysRefund Processing: If approved, refunds are processed within 5-10 business days5. Refund Methods and Amounts 5.1 Refund Methods Refunds will be processed using the same payment method used for the original transaction PayPal refunds: Processed directly to your PayPal account Intasend refunds: Processed according to Intasend's refund procedures Alternative refund methods may be arranged in exceptional circumstances 5.2 Refund Amounts Note: Refund amounts may be less than the original payment due to non-refundable fees.
Full Refund: Original transaction amount minus processing fees (rare cases)Partial Refund: Transaction amount minus service fees and processing costsProcessing Fees: Payment processor fees are typically non-refundableCurrency Conversion: Exchange rate differences may affect refund amounts5.3 Refund Timeline PayPal: 1-3 business days after processingIntasend: 3-7 business days after processingBank transfers: 5-10 business days after processingInternational transfers: May take up to 15 business days6. Special Circumstances 6.1 Duplicate Transactions Automatic refund for clearly duplicate charges Must be reported within 30 days of the duplicate charge Full refund of the duplicate amount including fees 6.2 Unauthorized Transactions Report unauthorized transactions immediately Provide police report or fraud documentation if available Cooperation with payment processor fraud investigations required Refund subject to investigation outcome 6.3 Service Interruptions Extended Chinese platform outages affecting delivery Government policy changes blocking access Force majeure events preventing service completion Partial refunds may be considered case-by-case 7. Chargeback Policy Important: Initiating a chargeback without first contacting us may result in account suspension and denial of future services.
7.1 Before Filing a Chargeback Contact our support team first to resolve the issue Allow our standard refund process to be completed Wait for our investigation and response Consider alternative dispute resolution methods 7.2 Chargeback Consequences Immediate suspension of account and services Chargeback fees may be charged to your account Future service eligibility may be affected We will dispute illegitimate chargebacks with documentation 8. Dispute Resolution 8.1 Internal Resolution All refund disputes are initially handled by our customer service team Escalation to management for complex cases Final internal decision within 14 business days 8.2 External Resolution Contact your payment processor's dispute resolution service Consumer protection agencies in your jurisdiction Alternative dispute resolution services Legal action as a last resort 9. Prevention and Best Practices 9.1 To Avoid Refund Issues Double-check all account information before submitting orders Verify Chinese platform account status and accessibility Read service descriptions and limitations carefully Contact support if you have questions before purchasing Keep records of all transactions and communications 9.2 Service Limitations Awareness Understand that we are an intermediary service, not the platform owner Chinese platform policies and availability can change Regional restrictions may apply to certain services Delivery times may vary based on platform processing 10. Policy Updates We reserve the right to update this Refund Policy at any time. Changes will be:
Posted on our website with an updated “Last Updated” date Communicated to users via email for material changes Applied to transactions occurring after the effective date Subject to existing transaction terms for pending cases 11. Contact Information For refund requests or questions about this policy, please contact us:
Help Pay For Me - Refund Department
Website: https://helppayforme.com
Email: info@helppayforme.com
Subject Line: “Refund Request - [Your Transaction ID]”
Response Time: 24-48 hours for initial response
12. Legal Compliance This Refund Policy complies with applicable consumer protection laws in the jurisdictions where we operate. Where local laws provide additional consumer rights, those rights are not waived by this policy.
This policy should be read in conjunction with our Terms of Service and Privacy Policy.
Remember: The best way to avoid refund issues is to contact our support team before making a purchase if you have any questions or concerns about our services.
This Refund Policy is effective as of the date listed above and applies to all transactions processed through Help Pay For Me.